About Us

About Us

Welcome to Vape Connect, your premier destination for high-quality vaping products. We are dedicated to providing you with an exceptional shopping experience, offering a wide selection of premium vape products, competitive pricing, and outstanding customer service.

Our Business

Business Name: RM VAPE STORE LTD
Company Number: 12582254
Address: 4 Park Road, Fulwood, Preston, England, PR2 8PN

At RM Vape Store Ltd, we strive to be your trusted partner in the vaping community. Our team is passionate about delivering the best products and services to our valued customers. Whether you are a beginner or an experienced vaper, we have something to suit your needs.

Shipping Policy

We understand the importance of reliable and timely delivery. Here’s how we ensure your orders reach you promptly:

Processing Time

Our team processes orders swiftly, typically within 1 business day, excluding weekends and holidays. During peak periods or promotional events, processing times may be slightly extended. We appreciate your patience and understanding. Orders placed before 2:30 PM are processed the same day.

Shipping Methods

We partner with reputable shipping carriers, such as Royal Mail, to ensure your packages are delivered safely and securely. You will be presented with available shipping methods and carriers during the checkout process. Please select the option that best suits your needs.

Shipping Costs

Shipping costs are calculated based on the total weight of your order and the destination address. The shipping cost will be displayed at checkout before you finalize your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer. We offer free shipping for all orders above £30.

Delivery Time

Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process. Please note that these are approximate estimates and may be subject to unforeseen delays, such as weather conditions or customs inspections. We kindly ask for your understanding in such situations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to track the progress of your package and stay updated on its estimated delivery date. Please note that tracking information may take a short time to become active after receiving the email. All orders will have a tracking number available.

International Shipping

We are proud to offer worldwide shipping, allowing vapers from around the globe to enjoy our products. However, please be aware that customs regulations and import laws vary from country to country. It is your responsibility as the customer to ensure that the items you have ordered comply with local regulations. Any customs fees, taxes, or duties imposed by the destination country are the sole responsibility of the recipient.

Order Modifications or Cancellations

If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that once an order has been shipped, we may be unable to make changes or cancellations.

Undeliverable Packages

In the event that a package is undeliverable due to an incorrect address or other reasons beyond our control, it may be returned to us. If this occurs, we will reach out to you to confirm the correct shipping details. Additional shipping fees will apply to resend the package.

Contact Us

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and are ready to help in any way we can.

Thank you for choosing Vape Connect. Happy shopping and happy vaping!